SHIPPING POLICY

SHIPPING POLICY

 

What is the delivery time?

 

We offer free shipping worldwide!

 

Average transit times:

 

              - International 7 to 15 days

                 - United States 4 to 9 days

                                       Depends on country of origin

 

We are committed to providing the best possible shipping experience, constantly looking for ways to speed up deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions and unforeseen events, which can result in shipping delays. Although most packages arrive within the estimated time, delays and problems faced by our carriers may occur.

 

Even without guaranteeing exact delivery dates, we take full responsibility for investigating any delays or problems, and will work diligently to minimize any inconvenience caused. Your satisfaction is our priority.

 

I've just placed an order, when will it be shipped?

 

Please allow 24 to 48 hours for your order to be processed and shipped.

 

Will I receive a tracking number?

 

We provide tracking for every order. The tracking number will be available as soon as the product is dispatched. You will receive a confirmation e-mail 24 to 48 hours after placing your order. Follow the status of your order on our website https://www.infanjoy.com or, for more detailed tracking information, email customer service@infanjoy@.com

 

Can I cancel my order or edit my delivery address?

 

Yes, it is possible, but there is a small window of opportunity of 6 hours to cancel or adjust an order before dispatch. To request cancellation, please send an email to atendimento@infanjoy.com including all the order information, such as order number, full name and email address. Outside of these conditions, we will not be able to fulfill your request.

 

For any other questions, please contact us via email or the contact form.