RETURN AND EXCHANGE POLICY

RETURN AND EXCHANGE POLICY

Dear customer,

We are continuously improving our Customer Support with the suggestions you send us. Please review the main guidelines of our Customer Service Policy below:

Condition of your item:

If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will review the issue and may send you a replacement. To be eligible for a new shipment of the product, your item must be unused and in the same condition you received it, including the original packaging.

Cancellation Policy:

If you wish to cancel or modify something in your order, please contact us within 24 hours after placing the order by email: atendimento@infanjoy.com.
We cannot process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure fast delivery. However, once processed in our warehouse, we cannot make changes.

Refund Policy:

If the product you received is damaged, different from what was ordered, or has delivery issues, please let us know!
Please send an email to: atendimento@infanjoy.com or contact us via our Fanpage or Instagram. We will review each case individually and notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

IF DELAYED OR MISSING REFUNDS ARE IDENTIFIED (if applicable):

If you haven’t received your refund, please check your bank account again and contact your credit card provider. It may take some time for the refund to officially appear. If you have followed these steps and still haven’t received your refund, please contact us at: atendimento@infanjoy.com

Customer Support:

Our customer contact channel is:
• Email: atendimento@infanjoy.com
• A customer service representative will respond to your contact within 48 hours.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you shop at our store, we collect the personal information you provide during the purchase and sales process, such as your name, address, and email. When browsing our store, we automatically receive your computer's IP address to gather information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, make an order, arrange a delivery, or return a purchase, you consent to the collection and use of this information for that specific purpose. If we request personal information for any secondary reason, we will seek your explicit consent or give you the opportunity to decline.

How can I withdraw my consent?
If you change your mind after giving consent, you can withdraw your consent for us to contact you, collect, or use your information at any time by contacting us at: atendimento@infanjoy.com

SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if it violates our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES
The third-party providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide us. We recommend reviewing the privacy policies of these providers to understand how they handle your personal information.

By proceeding with a transaction involving third-party service providers, your information may be subject to the laws of the jurisdiction where the service provider is located.

When you leave our site or are redirected to a third-party website or application, you will no longer be governed by this Privacy Policy or the Terms of Service of our site.

Links: www.infanjoy.com

By clicking on links in our store, you may be directed away from our website. We are not responsible for the privacy practices of other websites.

SECTION 6 - SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction.

Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 8 - AGE OF CONSENT

By using this site, you affirm that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately after being posted on the site. Material changes will be notified to ensure you are aware of the information collected, used, and disclosed.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION

To access, correct, modify, or delete personal information, file a complaint, or obtain more information, please contact our Privacy Compliance Officer at email: atendimento@infanjoy.com